Client Care
We are committed to maintaining and improving the quality of service that we offer.
We undertake a number of surveys at different times to enable us to obtain the views
of our clients and then evaluate the performance of our activity we undertake the
following surveys:
1. Client Satisfaction Questionnaires:
At the conclusion of the work undertaken for all clients, in every case, we send all
clients a satisfaction survey so that they can rate our performance and provide us
with feedback. They are able to reply anonymously if they so choose and the replies
are returned by mail (in freepost envelopes that we provide) or by e mail or by
telephone (on our freephone number).
These details are analysed regularly at Board level by our Quality Assurance
Team/ Marketing Team to ensure that the management are focussed on our client's
views on the way we perform and can readily suggest and implement improvements
in our working practices to enable us to quickly and regularly respond to our clients
in an ever changing world.
2. Client Satisfaction Surveys:
Every three months we undertake a survey of a percentage of all our clients in each
department by way of a comprehensive survey so that we can obtain the views of all
our current clients and this in turn enables us to evaluate our ongoing performance to
our existing clients. They are able to reply anonymously if they so choose and the
replies are returned by mail (in freepost envelopes that we provide) or by e mail or by
telephone (on our freephone number).
These details are analysed regularly at Board level by our Quality Assurance Team
to ensure that top level management are focussed on our client's views on the way we
perform and can readily suggest and implement improvements in our working practices
to enable us to quickly and regularly respond to our clients needs timeously.
3. Third Party Satisfaction Surveys:
We regularly receive work from third parties such as Independent Financial Advisors,
brokers and accountants. We are delighted that they continue to refer clients to us free
of charge because of the quality of work that we undertake on behalf of their clients.
To ensure that they remain committed to providing us with future work and most
importantly, to source a different stream of feedback, every three months we also
undertake a survey of a percentage of all these companies way randomly so that we
can obtain their views. They are able to reply anonymously if they so choose and the
replies are returned by mail (in freepost envelopes that we provide) or by e mail or by
telephone (on our freephone number).
These details are analysed regularly at Board level by our Quality Assurance Team to
ensure that top level management are focussed on their views on the way we perform
and can readily suggest and implement improvements in our working practices to enable
us to quickly and regularly respond to our clients needs timeously.
A sample of what they say about us can be seen on the
testimonial page.